Terms & Conditions – Mednol Diabetic Care
Effective Date: October 23, 2025
Welcome to Mednol Diabetic Care (“we”, “us”, “our”). These Terms and Conditions (“Terms”) govern your use of our clinic services, website (mednol.com), and any communication with us through WhatsApp or other digital platforms. By accessing or using our services, you agree to comply with these Terms. Please read them carefully.
1. Acceptance of Terms
By engaging with our services — including clinic visits, online consultations, WhatsApp messaging, and tele-consultations — you acknowledge that you have read, understood, and agreed to these Terms. If you do not agree, please discontinue use of our services.
2. Scope of Services
Mednol Diabetic Care provides diabetes and thyroid management, general physician consultations, lifestyle modification guidance, and nutrition counselling. We offer both in-clinic and online consultations for your convenience.
3. Use of WhatsApp Messaging & Digital Communication
When you opt-in to receive communication via WhatsApp, you consent to receive messages related to:
- Appointment confirmations and reminders
- Health education materials and wellness updates
- Follow-up notifications or service-related announcements
You agree not to send spam, unlawful, or inappropriate content via our official WhatsApp channel. You may opt out anytime by replying “STOP” to our message. Please avoid sharing sensitive health data over WhatsApp unless specifically requested by our team.
4. Patient Responsibilities
As a patient, you agree to provide accurate and complete personal and medical information when booking or availing our services. You understand that treatment outcomes depend on adherence to medical advice and follow-up schedules.
5. Clinic Responsibilities & Disclaimers
We strive to deliver accurate advice and the best possible care. However, we do not guarantee specific outcomes as medical response varies per individual. Information shared digitally is for awareness purposes and should not replace a physical consultation unless specified by the doctor.
6. Privacy & Data Use
We value your privacy. All personal information and medical data are handled as per our Privacy Policy. WhatsApp messages may be stored for service quality, audit, or legal compliance purposes. We never sell or share your data with third parties without consent, except where required by law.
7. Payment & Fees
Consultation fees and other service charges are communicated clearly during booking or consultation. Payments must be made as per the applicable clinic policy. In case of refunds or cancellations, please contact our support team directly.
8. Intellectual Property
All logos, trademarks, and materials available on our website or shared through WhatsApp are owned by Mednol Diabetic Care. You may use them for personal, non-commercial purposes only. Any reproduction, distribution, or modification without written consent is prohibited.
9. Limitation of Liability
Mednol Diabetic Care shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our services or reliance on any digital communications. Our liability, if any, is limited to the amount paid by the user for the respective consultation.
10. Modifications to Terms
We may modify these Terms from time to time. Any significant changes will be communicated through our website or WhatsApp. Continued use of our services after changes implies acceptance of the updated Terms.
11. Governing Law & Jurisdiction
These Terms are governed by the laws of India. Any disputes will be subject to the jurisdiction of the courts in Lucknow, Uttar Pradesh.
12. Contact Us
Mednol Diabetic Care
UGF-119, Narayan Plaza (Near Domino’s), Engineering College Chauraha,
Lucknow – 226021, Uttar Pradesh, India
Email: info@mednol.com
Phone: +91 70179 00329